Here’s the situation:  Friday afternoon around 4:30.  I’m packing up to head home and my direct line rings – a potential customer with a lot of questions.  It is not unusual for me to speak to customers, and my direct number is not secret (extension 201), but it’s not often that our customer service people are bypassed.  It turns out that a friend of hers purchased a Needak Rebounder from us last year and passed my number along after she spoke to me.  Of course, I welcome the opportunity to answer questions and referrals are always appreciated.  This customer asked several tough questions about the rebounders we carry, said something to the effect of: “My husband thinks I should get the Reboundair.  I just spoke with them, and I’m leaning their way.  Sell me on the Needak.”  I thought that the highpoints of this 30 minute conversation may be useful to our blog readers and to anyone considering a high-quality rebounder. Continue reading »